Opaala is a smart, contactless, cloud-based platform that lets restaurant, café, bar, lounge, hotel, cinema and other venue guests order and pay directly from their mobile.

Opaala offers three platforms: inVenue™ for table service, inRoom™ for room service and reMote™ for takeaway or delivery.

Opaala lets your establishment control operations and improve profitability by:

  • Increasing table turnover
  • Reducing ordering errors
  • Eliminating the costs and waste of printed menus (and the hygienic risks of touch-screen menus)
  • Freeing staff to serve more in-table and takeaway orders, or wherever else they’re needed
  • Helping you understand what and how your guests are ordering, enabling you to adjust your menu and specials accordingly

Opaala gives your customers control over their visit by:
  • Letting them choose what, when and how they want to order and pay, so they aren’t left waiting when things get busy and can decide for themselves how long to remain
  • Providing them with a completely contactless and hygienic ordering experience


Opaala can be set up remotely, quickly, and most importantly for FREE. Contact us to learn more.

Opaala at Zabeel House by Jumeirah


Nothing to Download

No app to download; Opaala runs in the browser. Ideal for tourist-heavy establishments.

Save Time

Opaala helps you make the best use of your resources and deploy your staff much more efficiently.


Allow customers to pay direct from their phone, making the experience even more frictionless.

Increase Spend

Dynamic menus on your customers' phones increases their average spend.

Custom Menus

Combine items, price dynamically, employ multiple languages & display daily specials.

Call Staff

Even if your customers value the human touch they can still call staff and order when their waiter arrives.

Frequently Asked Questions

We've tried to make this as easy to use for customers and operators but we know you still might have a few questions for us.

Do my customers need to download an app?

No app is needed for Opaala orders. Your menu will be displayed in a mobile-optimised browser.

Do my customers need to be on wifi / data?

Yes. They need access to the internet, either through their data plan or your establishment’s wifi, to view menus and order from their table.

How does my staff see orders as they’re made?

We’ll provide your venue with a tablet to sit alongside your till or order station. Orders and customer actions are displayed clearly as they are made. We integrate directly with a number of POS systems to provide you a more frictionless experience.

What if my customers don’t want to use an app to order?

They don’t have to--they can still call staff and order manually when their waiter arrives. What we’ve seen, though, is that around 80% of customers in venues using the app opt to use it.

Will service levels suffer if I use the app?

On the contrary. Customer ratings have actually gone up among venues using the app, since food arrives more quickly and with fewer errors, interactions with servers are personal instead of transactional, and nobody gets bad news from the kitchen that an item they’ve ordered is no longer available.

What if my team is reluctant to use the app?

Even servers who show resistance to the app at first warm up to it quickly when they see how it helps them work smarter.

What will you do with my data? How do I know it won’t be shared with anyone else?

Opaala takes data privacy and security very seriously. You will keep and control all your data.

Our Clients

Our Team








VP of Engineering

In the Press

Hotelier Middle East: Hospitality app launches to aid social distancing at UAE venues

A new app has launched in the UAE to digitise people's dine-in experience.Opaala is a smart app to be used across participating hotels, restaurants, nightlife spots and beach clubs and aims to lower service wait times, reduce staff costs and increase revenue through a contactless, mobile-powered solution. ...[Readmore]

The National: Dubai hotel is offering families financially hit by Covid-19 free week-long stays

The past few months have brought with them great difficulties for many families across the world. Financial pressures due to the coronavirus pandemic have seen many people faced with salary cuts or job losses.But the pandemic... [Read More]

Gulf News: A contactless and eco-friendly dining solution

Dubai, United Arab Emirates: With the COVID-19 pandemic and resulting lockdowns delivering hard blows to the hospitality and food & beverage industries across the globe, the newly-launched Hospitality tech Startup, Opaala, has innovated a smart service system that provides seamless solutions to allow hotels,... [Read More]

Entrepreneur: Move Fast And Fix Things: How Dubai's Startups Are Stepping Up With Solutions For "The New Normal"

For many businesses, the COVID-19 crisis has brought to the forefront glaring issues in their business models and operational efficiency. More than ever, it has become apparent that resilience and willingness to innovate are qualities that can help startups navigate through any crisis...[Read More]

Business Breakfast / Dubai Eye: New tech in F&B - Opaala

A new tech company has pledged to boost the hospitality industry by providing their first-of-a-kind technology free of charge for various outlets hit by COVID-19; F&B, nightlife, beach clubs, and cinemas. Marwan Saab, Co-founder of Opaala explains why they have launched now...[Read More]

Zeina Soufan: Opaala Interview

His contactless solution was just hitting the local market as the Covid19 chapter started. Today, Marwan Saab tell me F&B clients in Europe and North America are expressing interest in Opaala...[Read More]